At Luxury Tactical, we are committed to providing exceptional service to our clients and ensuring a positive experience. If you are dissatisfied with any aspect of our services, we value your feedback and take complaints seriously. This policy outlines the process for submitting and addressing complaints.
1. How to Make a Complaint
If you have a complaint about our services, please contact us directly. Complaints can be made via email or through the contact form on our website. When submitting a complaint, please include the following details:
- Your name and contact information
- A clear description of the issue
- Any relevant dates, photos, or documents to support your complaint
2. Acknowledgment of Complaints
We aim to acknowledge all complaints within 2 business days of receiving them. If we need more time to investigate, we will inform you of the expected timeline.
3. Investigation Process
Once we receive a complaint, we will:
- Review the details thoroughly to understand the issue.
- Investigate the cause of the complaint and gather any necessary information.
- Work with you to find a fair and satisfactory resolution.
4. Resolution and Response
After reviewing the complaint, we will respond with:
- A clear explanation of the outcome of our investigation.
- Any actions we will take to address the issue or prevent it from happening in the future.
- A timeline for resolution, if applicable.
5. Escalation
If you are not satisfied with the resolution provided, you may request that your complaint be escalated. We will then review the matter further and involve senior staff if necessary. We aim to resolve all issues as fairly and efficiently as possible.
6. Feedback and Improvements
Your feedback helps us improve our services. After resolving a complaint, we may ask you to provide feedback on the process to help us enhance our service quality and customer experience.
