Shipping and Pickup Policy
Pick Up Locations
We have a designated pick-up location in downtown Durham, North Carolina where customers can collect their purchased firearms.
Eligibility
In compliance with applicable laws and regulations, we require the following conditions to be met for pick-up:
-
Customers must be of legal age to purchase firearms according to Federal and North Carolina laws. Valid identification proving age and residency will be required at the time of pick-up.
-
Prior to being transferred their firearm, customers must successfully pass the required background check as mandated by local, state, and federal laws. This includes completing the necessary paperwork and fulfilling any waiting period, if applicable.
Scheduling Pick Up
Once your order is confirmed, our customer service team will contact you to schedule a pick-up appointment. Please ensure that you provide accurate contact information during the ordering process.
Pick Up Procedure
To ensure a smooth and secure pick-up experience, please adhere to the following guidelines:
-
Please bring the confirmation email or any other relevant documentation provided by our customer service team to verify your appointment.
-
Customers must present a valid government-issued photo identification document that matches the information provided during the ordering process. Accepted forms of identification include driver's licenses, state identification cards, or passports.
-
Our knowledgeable staff will guide you through the necessary paperwork and transfer process during the pick-up appointment.
Please note that by purchasing firearms from our business, you agree to comply with all applicable laws and regulations governing the purchase, ownership, and transfer of firearms.
We appreciate your understanding and cooperation as we prioritize compliance and safety in all aspects of our business operations. Should you have any questions or require further clarification regarding our shipping policy, please do not hesitate to contact our customer service team.
Returns and Exchange Policy
We strive to provide the highest quality products and excellent customer service. Please review our return policy below.
At this time, we regret to inform you that all sales made through Luxury Tactical are considered final. We do not accept returns or offer refunds or exchanges, except in cases where the product received is defective or damaged upon arrival.
Defective or Damaged Products
In the unlikely event that you receive a defective or damaged firearm, we will work diligently to resolve the issue promptly. Please follow the steps outlined below:
-
Immediately upon receiving the firearm, please inspect it carefully. If you discover any defects or damages, please notify our customer service team within 2 days from the date of receipt.
-
To process your claim efficiently, we may require photographic evidence or a detailed description of the defect or damage. Please provide the necessary documentation as requested by our customer service team.
-
Once we have reviewed the provided information, we will determine the appropriate course of action. This may include repair, replacement, or, in rare cases, issuing a refund. Please note that any defects or damages caused by misuse, improper handling, or unauthorized modifications will not be covered under this policy.
All firearms sold through our business may be covered by the manufacturer's warranty, if applicable. In such cases, please refer to the warranty documentation provided with the firearm for specific terms and conditions.
By purchasing firearms from our business, you acknowledge and agree to comply with all applicable laws and regulations governing the purchase, ownership, and transfer of firearms. It is your responsibility to ensure that you are eligible to possess firearms under the relevant local, state, and federal laws.
Should you have any questions or concerns regarding our return policy or require assistance with a defective or damaged firearm, please contact our customer service team. We are here to assist you and ensure your satisfaction to the best of our ability.
While we understand that our all-sales-are-final policy may not allow for traditional returns or exchanges, we appreciate your understanding and cooperation. Our commitment is to provide you with high-quality products and exceptional service throughout your experience with our firearms business.